Effective date: 10 August 2026
MAZISH
ABN: 90 673 860 414 (sole trader)
Email: hello@mazish.com
At MAZISH, every item is made to order and printed just for you. This policy explains when returns and refunds apply. It works alongside your rights under the Australian Consumer Law (ACL), which always apply and cannot be excluded.
1. Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or replaces those rights.
2. Made-to-order and change of mind
Because each item is custom-printed specifically for your order, we are generally unable to offer refunds or exchanges for change of mind — for example, deciding you no longer want the item, or preferring a different colour or style.
Please review your order carefully, including size, colour and design, before completing your purchase. Our size charts are on every product page.
If an item does not match the size chart shown on the product page, that is not change of mind — it is covered under section 3 below.
3. When we will replace or refund
We will arrange a replacement or refund if your item:
- is faulty or defective — for example a printing error, holes, or stitching faults;
- is damaged in transit;
- is incorrect — you received the wrong item, size, or design;
- does not match the description, size chart, or images shown on our site;
- fails to be of acceptable quality in normal use — for example if the print fails after ordinary washing and care.
4. How to make a claim
Email us at hello@mazish.com with:
- your order number;
- a description of the problem;
- clear photos of the item and the issue, and the shipping label if relevant.
Please contact us as soon as you notice a problem — ideally within 30 days of receiving your order, as this helps us resolve it quickly with our print partner. This is a request, not a deadline: your rights under the Australian Consumer Law are not limited to any set period, and we will assess every claim on its merits.
We will respond within 3 business days. If your claim is approved, we will arrange a free replacement or a refund — you will not need to pay again. In most cases you will not need to return the item, but if we do ask you to return it, we will cover the cost.
5. Refund method and timing
Approved refunds are issued to your original payment method. We process refunds within 5 business days of approving your claim. Your bank or payment provider may take a further 3–10 business days to show the funds in your account.
6. Orders not received
Your order remains our responsibility until it is delivered to you. If your order has not arrived within the timeframe shown in our Shipping Policy, contact us at hello@mazish.com and we will investigate with the carrier and arrange a replacement or refund.
7. If we cannot resolve it
If you are not satisfied with how we have handled your claim, you can contact the consumer protection agency in your state or territory, or the Australian Competition and Consumer Commission (ACCC) at accc.gov.au.
8. Contact
For all returns and refund questions, email us at hello@mazish.com. We are here to help and want you to love what you wear.