Effective date: 10 August 2026
MAZISH
ABN: 90 673 860 414 (sole trader)
Email: hello@mazish.com
This Shipping Policy explains how and when your MAZISH order is produced and delivered. Because every item is made to order, please read the timeframes below carefully before ordering.
1. Made-to-order production
Every MAZISH item is printed specifically for you after you place your order. This means your total delivery time is made up of two parts: production time (the time to print and prepare your item) plus shipping time (the time in transit to your address).
2. Where we ship
We currently ship across Australia.
Our items are printed and dispatched by print partners in different countries. Most of our products are printed and shipped from overseas.
3. Shipping costs
We offer free shipping on all orders over $79 AUD. Orders under $79 AUD are charged a flat shipping rate, which is shown clearly at checkout before you pay.
All prices on our site are in Australian dollars. The price you see at checkout is the total you pay — there are no additional charges added later.
Our items are low-value goods and are not usually subject to customs duties or import charges on arrival in Australia. If you are ever asked to pay a charge on delivery, contact us at hello@mazish.com and we will sort it out.
4. Production and delivery timeframes
Your total wait time is made up of production time plus shipping time.
As a general guide:
- Production: 2–7 business days
- Shipping to Australia: 10–30 business days
- Total: approximately 12–40 business days
These are estimates, not guarantees. Delivery may take longer during busy periods, public holidays, or because of carrier or customs delays.
Some items are printed closer to home and may arrive sooner. Where a product has a different timeframe, it is shown on that product page.
If your order is taking longer than the timeframe above, email us at hello@mazish.com and we will follow it up with the carrier for you.
5. Order tracking
Once your order has been produced and shipped, we will send you tracking details by email so you can follow your delivery.
6. Delays and lost orders
We do our best to meet the estimated timeframes above, but they are estimates and not guarantees.
Your order remains our responsibility until it is delivered to you. If your parcel is delayed, lost in transit, or does not arrive, contact us at hello@mazish.com and we will investigate with the carrier and arrange a replacement or refund.
Nothing in this policy limits your rights under the Australian Consumer Law, including your right to have goods delivered within a reasonable time.
7. Incorrect address
Please double-check your shipping address at checkout. If you notice a mistake, email hello@mazish.com immediately — we can usually correct it before production begins.
If an order is delivered to an incorrect address supplied by you, or is returned to us as undeliverable for that reason, we will contact you to arrange re-delivery. Additional shipping costs may apply.
This does not affect your rights if the goods are faulty, not as described, or otherwise fail a consumer guarantee under the Australian Consumer Law.
8. Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
See our Returns Policy for full details.
9. Contact
For any shipping questions, email us at hello@mazish.com.