Effective date: 12 October 2026
MAZISH
ABN: 90 673 860 414 (sole trader)
Email: hello@mazish.com
This Shipping Policy explains how and when your MAZISH order is prepared and delivered. MAZISH sells two kinds of products, so please read the timeframes that apply to the items you are ordering.
1. Our two types of products
- Mazish Originals (custom print-on-demand): our own designs on T-shirts, hoodies, sweatshirts, shorts and accessories, found in the Mazish Originals range. Each item is printed specifically for you after you place your order, through our print-on-demand partners such as Printify.
- Home & Lifestyle (sourced items): everything else in our store — including home, kitchen, pet, beauty, electronics, outdoor, toys and accessories. These are ready-made products supplied and dispatched through our overseas sourcing partners, mainly in China. They are not printed to order.
2. Where we ship and how items are dispatched
We currently ship across Australia.
Because we offer a mix of custom-printed items (via our Print-on-Demand partners like Printify) and curated lifestyle goods (via our overseas sourcing partners, mainly in China), your items may be dispatched from different international facilities. Some items in a multi-item order may arrive separately.
3. Shipping costs
We offer free shipping on all orders over $79 AUD. Orders under $79 AUD are charged a flat shipping rate, which is shown clearly at checkout before you pay.
All prices on our site are in Australian dollars. The price you see at checkout is the total you pay — there are no additional charges added later, even if your order arrives in more than one parcel.
Our items are low-value goods and are not usually subject to customs duties or import charges on arrival in Australia. If you are ever asked to pay a charge on delivery, contact us at hello@mazish.com and we will sort it out.
4. Production and delivery timeframes
Your total wait time depends on the type of product you ordered (custom POD items vs. standard dropshipping items):
- Custom / Print-on-Demand Items (Printify): Production takes 2–7 business days, plus standard shipping — approximately 12–37 business days in total.
- Home & Lifestyle / Sourced Items (overseas sourcing partners, mainly China): Processing takes 1–5 business days, plus standard shipping — approximately 11–35 business days in total.
- General Shipping to Australia: Typically 10–30 business days.
- Total Estimated Time: Approximately 11–37 business days overall, depending on the item.
Note: These are estimates, not guarantees. If you order multiple different items, they may arrive in separate packages at different times. Delivery may also take longer during busy periods, public holidays, or because of carrier or customs delays. Where a product has a different timeframe, it is shown on that product page.
If your order is taking longer than the timeframe above, email us at hello@mazish.com and we will follow it up with the carrier for you.
5. Order tracking
Once your order has shipped, we will send you tracking details by email so you can follow your delivery. If your items ship separately, you may receive more than one tracking number.
6. Delays and lost orders
We do our best to meet the estimated timeframes above, but they are estimates and not guarantees.
Your order remains our responsibility until it is delivered to you. If your parcel is delayed, lost in transit, or does not arrive, contact us at hello@mazish.com and we will investigate with the carrier and arrange a replacement or refund.
Nothing in this policy limits your rights under the Australian Consumer Law, including your right to have goods delivered within a reasonable time.
7. Address changes and incorrect addresses
Please double-check your shipping address at checkout. If you notice a mistake, email hello@mazish.com immediately:
- Custom / Print-on-Demand items: we can usually correct the address before production begins.
- Home & Lifestyle items: these are dispatched quickly, so we can only update the address — or cancel the item — if it has not yet been dispatched.
If an order is delivered to an incorrect address supplied by you, or is returned to us as undeliverable for that reason, we will contact you to arrange re-delivery. Additional shipping costs may apply.
This does not affect your rights if the goods are faulty, not as described, or otherwise fail a consumer guarantee under the Australian Consumer Law.
8. Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
See our Returns Policy for full details, including the different change-of-mind rules for custom-printed and Home & Lifestyle items.
9. Contact
For any shipping questions, email us at hello@mazish.com.