Effective date: 12 October 2026
MAZISH
ABN: 90 673 860 414 (sole trader)
Email: hello@mazish.com
This policy explains when returns and refunds apply. It works alongside your rights under the Australian Consumer Law (ACL), which always apply and cannot be excluded.
Which part of this policy applies to my order?
MAZISH sells two kinds of products, and they are produced and shipped differently:
- Mazish Originals (print on demand) — our own designs on T-shirts, hoodies, sweatshirts, shorts and accessories, found in the Mazish Originals range. Each one is printed specifically for you after you order. Part A applies.
- Home & Lifestyle products — everything else in our store, including home, kitchen, pet, beauty, electronics, outdoor, toys and accessories. These are ready-made products supplied by our partner warehouses, not printed to order. Part B applies.
If your order contains both kinds of products, each item follows its own part of this policy, and your items may arrive in separate parcels.
1. Your rights under Australian Consumer Law (all products)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or replaces those rights.
2. Faulty, damaged or incorrect items (all products)
We will arrange a replacement or refund if your item:
- is faulty or defective — for example a printing error, stitching fault, or a product that does not work;
- is damaged in transit;
- is incorrect — you received the wrong item, size, colour or design;
- does not match the description, size chart, or images shown on our site;
- fails to be of acceptable quality in normal use.
How to make a claim
Email us at hello@mazish.com with:
- your order number;
- a description of the problem;
- clear photos of the item and the issue, and the shipping label if relevant.
Please contact us as soon as you notice a problem — ideally within 30 days of receiving your order, as this helps us resolve it quickly with our supplier. This is a request, not a deadline: your rights under the Australian Consumer Law are not limited to any set period, and we will assess every claim on its merits.
We will respond within 3 business days. If your claim is approved, we will arrange a free replacement or a refund — you will not need to pay again. In most cases you will not need to return the item, but if we do ask you to return it, we will cover the cost.
3. Part A — Mazish Originals (print on demand): change of mind
Because each Mazish Originals item is custom-printed specifically for your order, we are generally unable to offer refunds or exchanges for change of mind — for example, deciding you no longer want the item, or preferring a different colour or style.
Please review your order carefully, including size, colour and design, before completing your purchase. Our size charts are on every product page.
If an item does not match the size chart shown on the product page, that is not change of mind — it is covered under section 2 above.
4. Part B — Home & Lifestyle products: change of mind
If you change your mind about a Home & Lifestyle product, you can return it within 14 days of delivery, as long as:
- the item is unused, in the same condition you received it, and in its original packaging with all parts and accessories;
- you contact us at hello@mazish.com with your order number before sending anything back, so we can give you the correct return address and instructions.
For change-of-mind returns, you pay the cost of return postage, and original shipping charges are not refunded. We recommend using a tracked postage service, as we cannot refund an item we do not receive.
For hygiene and safety reasons, we cannot accept change-of-mind returns on items that have been opened or used and are worn on or applied to the body, or come into contact with food or the mouth — for example cosmetics and skin care, razors and personal care devices, underwear and swimwear, earrings, and pet chew and feeding items. This does not affect your rights if any of these items is faulty, damaged or not as described.
5. Refund method and timing
Approved refunds are issued to your original payment method. For faulty or incorrect items, we process refunds within 5 business days of approving your claim. For change-of-mind returns, we process refunds within 5 business days of receiving and checking the returned item. Your bank or payment provider may take a further 3–10 business days to show the funds in your account.
6. Orders not received
Your order remains our responsibility until it is delivered to you. If your order has not arrived within the timeframe shown in our Shipping Policy, contact us at hello@mazish.com and we will investigate with the carrier and arrange a replacement or refund.
7. If we cannot resolve it
If you are not satisfied with how we have handled your claim, you can contact the consumer protection agency in your state or territory, or the Australian Competition and Consumer Commission (ACCC) at accc.gov.au.
8. Contact
For all returns and refund questions, email us at hello@mazish.com. We are here to help.